And how similar are they to you?
Metro Building and Remodeling Group’s clients are some of the very nicest people you would want to meet.
Most of our clients live in Northern Virginia in Alexandria, Arlington, Fairfax, Falls Church, Loudoun, Prince William or Fauquier Counties. But some live in Washington DC and some live in Montgomery County, Maryland.
What They Want in Their Contractor or Builder
No matter their budget, age or where they live, they are all looking for quality remodeling or custom home building services at fair prices that provide good value.
They all are also looking for a remodeling company that they can trust, feel comfortable with. Our clients also looked for a remodeling contractor that is easy to work with. They all want a quality work and service as well as a smooth and hassle-free remodeling experience.
Some Have Very Specific Ideas, Others Don’t
Some of our clients know exactly what they want done. Some even have plans from architects.
More often our clients have some ideas and appreciate the suggestions we can offer to take their ideas to another level and without necessarily increasing costs. Some know they have a problem with their home, like it is too small or poorly laid out, but have no idea of how to solve these problems.
Our clients look to Metro to help them with interesting and functional remodeling designs and solutions that they can afford.
Our Clients Have Varying Budgets
We have clients with budgets ranging from “average” to “whatever it takes.”
Most understand and appreciate, or learned the hard way, that they can’t get a quality remodeling project and the level of client client service they deserve at bargain basement prices.
Our clients appreciate our honest, fair and reasonable pricing. They don’t want a contractor to give them a great, but low ball estimate up front or one that is not realistic. They don’t want to be told each time they make a product decision, what they chose is not covered in the budget they approved. They don’t want to pay 40%, 60% or more over the budget they were given upfront. Our clients like the way we work with them to help them get the most value and best remodel from their budget.
Some of Our Clients Have Remodeled Before, Some Haven’t
Some of our clients have remodeled in the past. If they worked with us, they know the remodeling process. If they worked with another remodeler before, the reason they are working with Metro this time, is often that they learned the hard way some of the pitfalls of working with a disorganized or under priced remodeler. Or they learned that even a high price contractor that is not properly vetted may not be worth the extra cost.
We also work with many homeowners who are new to remodeling or having a custom home built. They don’t usually know what to expect in terms of process or costs. We make an extra effort to assure they understand the process and how things go at each stage. We are happy to explain costs and address any questions.
Our Clients are Also Varied
Our clients range in age from their mid 30s to early 60s, with a few younger or older. They primarily own single family homes. But some live in town houses or condos.
Most of our clients are couples. Many have children living at home, and some have grown children who are at college or have moved out. So we have experience with working in homes with toddlers and homes where the owners are looking at preparing their home for a comfortable and safe retirement. And everything in between.
Financially, most of our clients are slightly above middle income to upper income. Some need home equity loans or other financing to pay for their projects. Others turn to their savings and investments, and some use a bit of both.
In the end our clients are glad they selected Metro Building and Remodeling Group and are happy to recommend us to others.