Our Process

Step 1: We Start With a Chat

This first step is all about making sure we're a good fit for one another.

Much like an interview, you'll tell us about your goals and ask plenty of questions, and we'll decide together if we're the best firm for the job. We want to make certain that we'll be able to fulfill your goals and that you're coming into the process feeling absolutely confident in our partnership.

Next, we'll schedule an appointment for an onsite meeting.

Step 2: Meet and Discuss

We'll meet at your home to discuss your project.

We will meet you onsite, review your home's current conditions, and discuss all of your must-haves and wish list items. During this initial phase, we will learn more about your goals for a remodel and ask detailed questions about your priorities and preferences. Your existing home may have some unique opportunities or challenges, which we would like to learn about as well. 

We will answer any questions and address any concerns you may have about your project, the process, and our company.

Step 3: Let's Talk Numbers

At this point, we'll talk about your budget.

Once we have a deeper understanding of your project, we can provide details on how much it could cost. We'll set a tentative budget and agree on an initial deposit amount. 

Step 4: Develop Initial Ideas, Plans, and Estimates

The next step is to begin working on your design.

During this second meeting, we'll continue from our previous conversation about design goals but in much greater detail. We'll record the dimensions of your property so our design team can begin creating your design and layout.  

Because our team wants to ensure your initial designs are as close to complete as possible, we've created an information packet for you and a questionnaire to help us learn exactly how you plan to use your space. 

As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually select. Because we want to keep your project within your budget, we take great care to create realistic allowances based on your design aspirations. 

Step 5: Review Design Ideas and Make Selections

We're getting closer to your finished design.

In a few short weeks, we'll reconvene with design ideas for your input and approval so we can move forward with ironing out the details. 

Our next step will take place in our vendors' showrooms where you will choose every finish and feature that will go into your remodeled space. 

If your remodel includes structural changes, we'll also conduct a trade day onsite with engineers and trades to fine-tune the construction plan. 

Step 6: Finalize Design

Your cost and design are ready to be finalized. 

Step 7: Construction

We begin the construction phase of the project.

We start by finalizing and submitting plans for permits. Next, we schedule the project and have pre-construction meetings with our team. 

We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your project. We address any questions or concerns you may have before beginning construction. You'll also receive a detailed construction schedule and access to a client portal to keep a close eye on progress.

As construction wraps up, we will walk through your project together, address any concerns, and then thoroughly clean the site. 

Step 8: Post-Project Survey

We value your insightful feedback. 

At the end of every project, we ask the homeowners we partner with to complete an online survey performed by GuildQuality (GQ), an independent third party. GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They'll provide us with unbiased and unfiltered feedback, so we know more about our your experience.

This critical feedback allows us to improve our services and processes. We value your feedback and use it to continuously learn and grow, allowing us to deliver better and better experiences to homeowners like you.