When you’re in the market for products or services, you go online and read reviews given by people who have actually purchased those products and used those services. It’s a well-established shopping routine today.
Because everyone at Metro Building and Remodeling Group is dedicated to making sure our clients are satisfied, we can point to our online reviews and ratings with a great deal of pride. We work hard to make sure our clients get not only a great remodeling project, but also a great remodeling experience.
And we’re seeing stars!
When you find us on Houzz, you’ll see our 5-star ratings and details of how we’ve completed jobs on time and on budget with exceptional quality.
While we regularly get positive feedback from our clients on various online rating sites, we go one step further. To get an independent measure of how well we are doing, we recently retained the leading home remodeling homeowner satisfaction survey firm in the country, GuildQuality, to survey our clients. They began to contact our clients for whom we’ve completed projects and they asked them to rate us in a variety of categories and leave comments.
The reviews are coming in
The homeowners surveyed have been unanimous in giving us ratings of 100% satisfaction for professionalism, organization, communication, value, clean and safe work sites, problem resolution, and construction quality.
We are especially proud of our 100% rating for the “Likely To Recommend” survey question. Compare this to a national survey conducted for Qualified Remodeler magazine in which the national average for this category was only 62%. That means less than 2/3 of US homeowners surveyed who’ve done remodeling would recommend their contractor to a friend. Our clients say they would be happy to refer us to friends, and that means a lot to us. You can check out our ratings for yourself at our GuildQuality page.
Look at all of the reviews that you find about MBRG and you’ll see a pattern of our unwavering commitment to quality, value, and delivering projects on time and on budget. So you can feel confident about trusting your home – and your friends – to our care. Call us today to discuss your next project!