Why is Metro Building and Remodeling Group’s Kitchen Remodeling Process Key?
Our six-step kitchen remodeling process helps assure your kitchen remodel is all you hope it will be.
Our kitchen remodeling process also helps make sure your project runs smoothly and that your kitchen remodel is finished on time and on budget.
And… our kitchen remodeling process helps assure you have a less stressful and more enjoyable remodeling experience.
Click the “ + ” sign or step number to learn about each step
Our kitchen remodeling process starts when we meet at your home to discuss your kitchen, look at your home, and take initial measurements.
We talk about your kitchen and learn what you have in mind. Our goals include learning why you are remodeling your kitchen, your needs, wants, and desires. What your priorities and preferences are. If you have photos, we can go over them. All along we listen very carefully to what you tell us.
We’ll ask you questions. Your home may have some unique opportunities or challenges which we can discuss. At this time, we will discuss what you want to invest in your kitchen and discuss a tentative budget for the whole project.
We address any questions you have about your project, our company or process. If you would like to proceed to the next step, we agree on a budget to develop design ideas and plan options and an initial deposit amount.
Upon receiving your deposit as agreed upon in Step 1, we go to work on your kitchen design.
Our designers take the time needed to understand how you plan to use your kitchen, who will be in the kitchen, how many cooks are working together, whether they are left-handed or right-handed, and so on. In fact, we have a packet of information and a questionnaire that you can fill out as your “homework” ensuring that we design a dream kitchen that truly fits your needs.
When that is done, we begin developing our initial ideas and plan options for your kitchen remodel.
As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually need to select, and which can impact the cost of the project, sometimes greatly.
However, unlike some remodelers who use low-ball the allowances, we will use more realistic allowances based on information you provide us in our first meeting. So, if you want a luxury kitchen, the allowances used will be higher than if you are looking for a basic kitchen. This will help you make more informed decisions, based on more realistic cost information, about how to proceed with the subsequent design work and construction.
We meet again to go over the initial ideas, plans, and estimates. We will discuss the options and you can decide which ideas and plan options you would like to move forward with refining further.
We now develop and refine the ideas and plans you selected in Step 3. We also refine the cost estimates*. A list of product and finish selections that you’ll need to make is created*.
We meet again and present everything to you for your review and discussion. If you have any questions, we address them. Once you have all the information you need, you’ll make a decision to proceed or not. Upon your approval to proceed, we prepare a construction agreement.
*See last step labeled *Note for details.
We begin the construction phase of the project. We start by finalizing and submitting plans for permits. We schedule the project and have pre-construction meetings with our team. You complete making any product and finish selections not already made.
We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your kitchen. We address any questions or concerns you may have and then… We build your beautiful new kitchen.
While we are constantly communicating with you during the project, at the end of every project we ask you to complete an online survey performed by GuildQuality (GQ), an independent third party.
GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They then provide us with unbiased and unfiltered feedback so we know how well our clients think we are doing.
This critical feedback allows us to improve our services and process when and where needed. This feedback and improvement cycle is one of the many ways that help us set ourselves apart from the competition.
NOTE: In Step 4, unless you have made all of the needed product, material, and finish selections, the cost estimates we prepare will have “allowances” for the selections you will make later. As you can imagine, there is a wide range of costs among different types and qualities of products, materials, and finishes.
To help assure our cost estimates are as accurate as possible, we use allowances that are based on the preferences and priorities we discussed with you earlier. This means the project estimate we give you will likely be very close to the actual project cost after you make all your selections. We will be happy to let you know what criteria we used for allowances.
Why do we do this?
Knowing most people are conditioned to go with lower-priced proposals, some contractors use allowances that are below what will cover the cost of the products, materials and finish selections you are likely to pick. In this way, those contractors hope to get homeowners to sign on the dotted line. But when those homeowners start making selections, their actual project costs can skyrocket.
Kitchen remodeling project costs are impacted by homeowner product selections much more than almost any other type of remodeling project the typical homeowner will do.
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